Here are some common questions about booking and staying with us. If you have further inquiries, don’t hesitate to contact our customer support team.
For ease of getting around, we highly recommend guests rent a car for their stay. Our hotel is located on top of a hill in the La Poza neighborhood of Todos Santos — just a 5-minute drive to downtown or a 25-minute walk. It’s a hilly area and a great place for a bit of exercise.
If you want to come to Todos Santos by bus, check out Ecobajatours.com. They have departures several times a day and Wi-Fi on their vans. It is highly recommended to book in advance, as they often sell out. From the bus station, you can hire a taxi; the taxis park directly across from the station next to the park.
The hotel is located 2km from the station in the La Poza area of Todos Santos. We recommend renting a car or taking a taxi.
Let us know if your flight arrives late. We have lockboxes and a code will be provided.
Enterprise car rental is located in Todos. We can provide you with their name and number.
We will beat any price you are given.
Yes, we accept cash. However, we require a credit card for the reservation, which can then be refunded when we receive your cash payment.
At the time of writing, the US dollar is worth approximately 16–17 pesos. We recommend converting cash at a bank or withdrawing pesos from an ATM here in Baja. Airport rates are less favorable, so if you want about $60 USD in pesos for tips, drinks, and tolls, get enough to reach a bank. Don’t forget to inform your bank that you will be using your card in Mexico.
Banorte in Todos Santos is recommended. Note: banks are only open Monday–Friday and close at 4 PM. You must bring your passport and tourist visa. ATMs offer the best exchange rate, but on holidays they may run out of cash, so having USD as a backup is advisable.
Yes. Brand new units and they do a great job. Since electricity here is very expensive, we ask our customers to please only use the AC when you are in the room.
Yes, a 10% tip is customary. You may tip more if you are especially pleased, or nothing if your experience is not satisfactory.
Yes. We have big beach towels. Please use those and not the ones from the rooms of our hotel! We also offer Tommy Bahama beach chairs and shade umbrellas for those wanting to go to the beach without burning. Just ask us. When you return to the hotel there is a bath house in the pool area to hose off sand!
Hatchling Releases take place December – April at “Tortugueros Las Playitas” (on Google maps). There will be releases most days from December 5 – Feb 28 at sunset (about 5pm). Then sporadically March-April (at 6pm). If you would like to learn more please go to their website Tortugueros Las Playitas
Todos Santos Surf Shop and La Katrina Surf Shop are both located in downtown Todos Santos. They both have a nice selection of boards, provide all kinds of great information. There are also boards for rent at Cerritos Beach. We recommend first time surfers start there with a lesson with Mario’s Surf School Mario also owns a transportation company and can facilitate private transportation for your stay as well as airport transfers.
Cerritos is the most family-friendly for both surfing and swimming. Punta Lobos can also be swimmable with the right conditions. But generally speaking, we do not recommend swimming on most of the local beaches because of currents and riptides. Please ask us if you have questions.
It depends on the time of year. Winters can be cold at night, but when the sun comes out, shorts are usually perfect.
St Judes hospital is located in downtown Todos Santos on Calle Militar. They are open 24 hours and English is spoken. More serious injuries can be treated in Cabo. Travel insurance is highly recommended.
Can’t find the answer you’re looking for? Please chat to our friendly team.
You can reach us anytime via casaflorescasitas@gmail.com
