At Casa Flores Casitas, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Casa Flores Casitas. We only collect the information we consider necessary to provide this service. Personally identifiable information is collected only when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Casa Flores Casitas does not give or sell to anyone any information we collect on our site.
We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.
At Casa Flores Casitas, we take security seriously. When users make a reservation we use every precaution to safeguard it online and offline.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Casa Flores Casitas may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
CANCELLATION POLICY
We encourage all guests to purchase travel insurance. We are a small business and have strict cancellation policies.
Regarding cancellation of CASA FLORES CASITAS reservations:
Guests who book via an OTA (Expedia, Booking.com, or other affiliates) and not directly with Casa Flores Casitas or through our website will be charged the full booking amount if not canceled according to the OTA’s flexible or non-refundable policies.
Rate Cancellation Policies
100% refundable if canceled within 10 days. After 1 week, no cash refunds are available, but guests may rebook and use their credit at a later time.
BOOKING POLICIES
The full amount of the guest’s nightly or package rate will be charged at the time of booking.
DAMAGE
To avoid unnecessary inconvenience to our guests, Casa Flores Casitas does not require an upfront security deposit unless noted at the time of booking. However, CASA FLORES CASITAS reserves the right to charge the customer for any damages or excessive cleaning required as a result of guest behavior.
Such damages include stains from blood, alcohol, makeup, or other permanent products; broken, burnt, or torn furniture; missing furniture; damaged tiles, glass, walls, or wood; and theft or damage resulting from guests failing to properly lock the front gate and/or their rooms. If such damage occurs, the guest will be charged a $50 USD penalty, plus the cost of materials required to repair the damage.
SMOKING
Casa Flores Casitas is a non-smoking environment; smoking is prohibited in all rooms.
PERSONAL LIABILITY
Casa Flores Casitas will not be liable for missing, lost, or allegedly stolen items during a guest’s stay. CASA FLORES CASITAS will happily hold valuables in the office safe, should the guest wish to leave them behind.
Casa Flores Casitas requires guests to stay at their own risk and will not be liable for injuries or accidents during a guest’s stay.
KEYS
Guests will be given one key upon arrival. Lost or misplaced keys will result in a $50 replacement charge.
You can reach us anytime via casaflorescasitas@gmail.com
